Last Updated: February 16, 2026
Fax Service Notice: Faxr is a mobile fax service that allows you to send and receive faxes from your phone. Faxr is not a replacement for certified mail, legal service of process, or any legally mandated delivery method. You are solely responsible for the content you transmit and for complying with all applicable laws.
Welcome to Faxr! These Terms of Use ("Terms") constitute a legally binding agreement between you and Octo Ent LLC ("Octo Ent," "Company," "we," "us," or "our"), a limited liability company, governing your use of our Faxr mobile application and all related services (collectively, the "Services"). Faxr is a mobile fax service that enables users to send and receive faxes, manage virtual fax numbers, scan documents, and purchase fax credits or subscriptions. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES. This agreement contains important information regarding your legal rights, including a mandatory arbitration provision and a class action waiver, which require you to arbitrate certain disputes and claims with Octo Ent on an individual basis and not as part of any class or representative action. If you do not agree to these Terms, you may not access or use the Services.
These Terms constitute a legally binding contract between you and Octo Ent. By clicking "I Accept," downloading our app, creating an account, or otherwise accessing or using the Services, you affirmatively accept these Terms. If you do not agree to these Terms, you must immediately discontinue all use of the Services. These Terms apply to all visitors, users, and others who access or use the Services ("Users").
If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity and its affiliates to these Terms. In that case, the terms "you" or "your" shall refer to such entity and its affiliates.
For questions about these Terms or the Services, please contact us at:
To use the Services, you must meet all of the following eligibility requirements:
Age Requirement: You must be at least 18 years of age to use the Services. The Services are not intended for children under 18. By using the Services, you represent and warrant that you are 18 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.
Legal Competency: You must be legally competent to enter into a binding contract. You may not use the Services if you are not legally competent to form a binding contract with Octo Ent.
Compliance with Laws: You must use the Services in compliance with all applicable local, state, national, and international laws, rules, and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the Junk Fax Prevention Act, and any applicable state telecommunications regulations. You are solely responsible for ensuring that your use of the Services complies with all applicable laws in your jurisdiction.
No Prior Suspensions: You must not have been previously suspended, terminated, or banned from using the Services. If your account has been terminated for violations of these Terms, you are prohibited from creating a new account.
Personal Use Only: The Services are for your personal, non-commercial use only unless you have obtained our express written consent for commercial use.
We may need to update these Terms from time to time to accurately reflect our Services and practices. We reserve the right to change or modify these Terms at any time and in our sole discretion.
When we make material changes to these Terms, we will provide you with notice through the Services interface, by sending an email to the email address associated with your account, or by push notification. We will provide at least thirty (30) days' notice before the updated Terms become effective, unless the changes are required by law.
Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and delete your account.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Services. The Privacy Policy is incorporated into and made part of these Terms by reference. By using the Services, you agree to the collection, use, and sharing of your information as described in our Privacy Policy.
Children's Privacy: The Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected].
FAX SERVICE LIMITATIONS
Faxr provides mobile fax transmission services for convenience. The Services are not a guaranteed delivery mechanism and should not be relied upon as the sole method for time-sensitive or legally critical communications.
No Guaranteed Delivery: While we strive to deliver all faxes successfully, we cannot guarantee that every fax will be delivered to the recipient. Fax delivery depends on factors outside our control, including the recipient's fax machine availability, phone line quality, and network conditions. A "completed" status indicates the fax was transmitted to the recipient's fax number but does not confirm that it was printed, read, or acted upon by the recipient.
Not a Replacement for Legal Service: Faxr is not a substitute for certified mail, registered mail, legal service of process, or any other legally mandated delivery method. You should not rely solely on Faxr for communications that require proof of receipt or legal acknowledgment.
Content Responsibility: You are solely responsible for the content of all faxes you send through the Services. You represent and warrant that you have the legal right to transmit all content and that your faxes comply with all applicable laws, including the TCPA and the Junk Fax Prevention Act.
Telecommunications Compliance: You agree to comply with all applicable telecommunications laws and regulations when using the Services, including but not limited to:
Prohibited Fax Content: You may not use the Services to send unsolicited fax advertisements, spam faxes, or any content that violates applicable law. Violation of these rules may result in immediate termination of your account.
BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT:
To access the Services, you must create an account. You can register by using third-party authentication services such as Sign in with Apple, Google Sign-In, or Discord. If you choose to register using a third-party service, you grant us permission to access and use certain information from that service as permitted by your privacy settings.
When creating an account, you agree to:
Account Responsibility: You are responsible for all activities that occur under your account, whether or not you authorized such activities. You may not share your account credentials with any third party or use another person's account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
In using the Services, you agree not to:
The Services, including all content, features, and functionality (including but not limited to all information, software, code, text, displays, graphics, design, and arrangement), are owned by Octo Ent, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as incidental to normal use of the app.
Trademarks: The Faxr name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Octo Ent or our affiliates. You must not use such marks without our prior written permission.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Faxr application on devices you own or control, solely for your personal, non-commercial purposes. This license does not include any right to:
All rights not expressly granted to you in these Terms are reserved and retained by Octo Ent.
Our Services allow you to upload documents, scan pages, and transmit content via fax ("User Content"). You retain all rights in, and are solely responsible for, the User Content you submit through the Services.
By submitting User Content to the Services, you grant Octo Ent a limited, non-exclusive, royalty-free license to host, store, reproduce, and transmit your User Content solely to operate and provide the Services (i.e., to process, store, and deliver your faxes). This license ends when the applicable retention period expires and your content is deleted, except that we may retain content as required by law.
You represent and warrant that:
We welcome your feedback, suggestions, and ideas about the Services ("Feedback"). By submitting Feedback, including through our feature request system, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate your Feedback into the Services without any obligation to compensate you.
Third-Party Links and Services: The Services may integrate with or contain links to third-party services. We are not responsible for the content, products, or services available from third-party services. Your use of third-party services is at your own risk and subject to their terms and privacy policies.
The Services integrate with various third-party services, including:
When you connect third-party services to your Faxr account, you authorize us to access and use certain information from those services as described in our Privacy Policy.
App Store Terms: Your use of the app is also subject to the applicable app store terms. Nothing in these Terms modifies your relationship with Apple or Google.
We reserve the right to modify, suspend, or discontinue the Services (or any part or feature thereof) at any time, with or without notice. We may:
No Liability for Changes: We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services or any feature thereof. If you are dissatisfied with any changes, your sole remedy is to stop using the Services.
You may purchase credit packs to send individual faxes on a pay-per-page basis. Available credit packs include:
Credits are consumed when fax pages are successfully transmitted. Unused credits do not expire while your account remains active.
Faxr offers subscription plans that provide bundled fax pages and a virtual fax number:
Subscription pages reset at the beginning of each billing period. Unused pages do not roll over.
Subscribers receive one virtual fax number included with their plan. Additional virtual fax numbers may be rented at $2.00 per month per number. Virtual fax numbers are available in select regions and subject to availability.
Automatic Renewal and Cancellation:
By purchasing a subscription or credit pack, you expressly acknowledge and agree that the applicable app store is authorized to charge your payment method and that purchases are subject to the app store's terms and refund policies.
Price Changes: We reserve the right to change prices. We will provide at least 30 days' advance notice of any price increase. Your continued use after the price change becomes effective constitutes your agreement to pay the modified price.
Refunds: Generally, all purchases are final and non-refundable. Refunds are governed by the applicable app store's refund policy (Apple App Store or Google Play Store).
Free Trials and Promotions: We may offer free trials or promotional pricing. At the end of the free trial or promotional period, we will automatically charge the standard rate unless you cancel. The specific terms of any free trial or promotion will be disclosed at the time of sign-up.
Account Deletion: You may delete your account at any time through the account settings in the app or by contacting [email protected]. When you delete your account:
Effect on Subscriptions: Deleting your account does not automatically cancel your subscription. You must separately cancel your subscription through the applicable app store to avoid future charges.
Reactivation: Once you delete your account, you cannot reactivate it. If you wish to use the Services again, you must create a new account. Your previous data, fax history, virtual numbers, and credits will not be restored.
Data Export: Before deleting your account, you may download your fax documents through the app. After account deletion, your documents will be permanently removed and cannot be recovered.
App-Specific Terms: In addition to these Terms, your use of the Faxr mobile application is subject to:
If you access the Services through an iOS device, you acknowledge and agree that:
If you access the Services through an Android device via Google Play, you acknowledge that your use is also subject to Google Play's Terms of Service. In case of conflict between Google Play's terms and these Terms regarding your relationship with Octo Ent, these Terms will prevail.
The app may request various permissions on your device, including:
You can manage these permissions through your device settings. Some features may not function properly if certain permissions are denied.
Updates: We may provide updates to the app to add features, fix bugs, or improve performance. Some updates may be required for continued use of the Services.
Compatibility: We do not guarantee that the app will be compatible with all devices or operating system versions.
"AS IS" BASIS: THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, OCTO ENT AND OUR AFFILIATES, LICENSORS, PARTNERS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
NO GUARANTEES: WE DO NOT WARRANT THAT:
ASSUMPTION OF RISK: YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR USE OF THE SERVICES.
JURISDICTIONAL LIMITATIONS: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
NO CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OCTO ENT, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.
This limitation applies to damages arising out of or relating to:
MAXIMUM LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF:
ESSENTIAL BASIS: YOU ACKNOWLEDGE AND AGREE THAT THESE LIMITATIONS OF LIABILITY ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN US.
PERSONAL INJURY EXCEPTION: NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
You agree to defend, indemnify, and hold harmless Octo Ent, our affiliates, and our respective directors, officers, employees, agents, partners, licensors, and suppliers from and against any and all claims, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Survival: This indemnification obligation will survive the termination of these Terms and your use of the Services.
By Octo Ent: We may assign or transfer these Terms and our rights and obligations hereunder, in whole or in part, to any party at any time without notice to you.
By You: You may not assign, transfer, or sublicense these Terms or any of your rights or obligations without our prior written consent. Any attempted assignment without such consent will be null and void.
These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms.
Federal Arbitration Act: You and Octo Ent agree that these Terms affect interstate commerce and that the enforceability of the arbitration provisions will be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and Octo Ent agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") will be settled by binding individual arbitration, except as otherwise provided in this section.
Before initiating arbitration, you must first send us a written notice of your Dispute ("Notice of Dispute") to [email protected]. The Notice of Dispute must describe the nature and basis of the claim, set forth the specific relief sought, and include your name, address, email, and phone number. We will attempt to resolve the Dispute informally within sixty (60) days.
If informal dispute resolution fails, the parties agree to participate in mediation administered by JAMS under its Mediation Rules before proceeding to arbitration. The parties will share the mediator's fee equally.
If the Dispute is not resolved through informal negotiation or mediation, it will be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures or Comprehensive Arbitration Rules and Procedures, as appropriate. The arbitration will be conducted in New Jersey, unless you and Octo Ent agree otherwise. For individual consumer claims, Octo Ent will pay JAMS filing, administrative, and arbitrator fees to the extent required by the JAMS Consumer Minimum Standards, unless the arbitrator finds the claim frivolous.
YOU AND OCTO ENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. Unless both you and Octo Ent agree otherwise in writing, the arbitrator may not consolidate more than one person's claims.
If 25 or more similar arbitration demands are filed against Octo Ent ("Mass Arbitration"), the parties agree to bellwether proceedings: 10 demands will be selected to proceed first (5 by each side), with remaining demands stayed. After resolution, the parties will participate in global mediation. If mediation fails, additional sets of 10 demands will be arbitrated until all are resolved.
Either party may bring an individual action in small claims court for Disputes within that court's jurisdiction. Either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.
Time Limitation: Any arbitration must be commenced within one (1) year after the Dispute arises.
You have the right to opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you want to opt out.
Severability: If the class action waiver is found unenforceable, the entirety of this arbitration provision will be null and void. If any other provision of this arbitration agreement is found unenforceable, it will be severed and the remaining terms enforced.
We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice. Reasons for termination may include:
You may terminate your account at any time through the account settings or by contacting [email protected]. Termination does not relieve you of any obligations incurred before termination.
Upon termination:
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Octo Ent regarding the Services and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: No waiver of any term or condition of these Terms will be deemed a further or continuing waiver of such term or any other term.
Force Majeure: Octo Ent will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, fire, floods, pandemics, strikes, telecommunications failures, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Relationship of the Parties: Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Octo Ent.
Taxes: You are responsible for all taxes associated with your use of the Services, excluding taxes based on Octo Ent's net income.
Export Control: You may not use, export, or re-export the Services except as authorized by United States law and the laws of the jurisdiction in which the Services were obtained.
Language: These Terms are written in English. Any translated version is provided for convenience only. In the event of any conflict, the English version will control.
Electronic Communications: By using the Services, you consent to receiving electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
Notice to New Jersey Residents: If you are a New Jersey resident and have a question or complaint regarding the Services, please contact us at [email protected]. New Jersey residents may also contact the New Jersey Division of Consumer Affairs by mail at 124 Halsey Street, Newark, NJ 07102, or by phone at (973) 504-6200.
Accessibility: We are committed to making our Services accessible to all users. If you have difficulty accessing any part of the Services, please contact us at [email protected], and we will work to provide the information you seek through an alternative communication method.
© 2026 Octo Ent LLC. All rights reserved. Faxr® and the Faxr logo are trademarks of Octo Ent LLC.